Refund Policy of Elite Pro Solutions
Last Updated: June 12th, 2024
At Elite Pro Solutions, we strive to provide the highest quality of services to our clients. We understand that sometimes circumstances change or expectations may not be met. This Refund Policy outlines the conditions under which refunds may be provided for our services.
1. Eligibility for Refunds
1.1 Services Rendered:
Refunds for services rendered will be considered on a case-by-case basis. If you are not satisfied with the service provided, please contact us within 14 days of service completion to discuss your concerns.
1.2 Non-Refundable Services:
Certain services are non-refundable, including but not limited to:
Consultation fees
Customized reports or analyses
Services that have been fully delivered and accepted by the client
1.3 Digital Products:
Refunds for digital products, such as online courses or downloadable materials, will be granted if the product is found to be defective or not as described. Please contact us within 7 days of purchase to request a refund.
2. How to Request a Refund
To request a refund, please follow these steps:
Contact us: Contact our customer service team at cs@elitepro-solutions.com with the details of your order, including the service or product purchased, the date of purchase and the reason for the refund request.
Review Process: Our team will review your request and may ask for additional information to understand the issue.
Decision: We will notify you of our decision within 10 business days of receiving your request. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.
3. Refunds for Subscription Services
3.1 Cancellation:
Subscription services can be canceled at any time. To avoid being charged for the next billing cycle, please cancel your subscription at least 7 days before the renewal date.
3.2 Partial Refunds:
Partial refunds for subscription services will be considered on a case-by-case basis, depending on the extent of services used during the billing cycle.
4. Exceptions
Refunds will not be provided in the following cases:
The service has been fully performed and accepted by the client.
The refund request is made after the specified refund period.
The client fails to provide necessary information or access required to deliver the service.
5. Changes to the Refund Policy
Elite Pro Solutions reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.
6. Contact Information
If you have any questions or concerns about this Refund Policy, please contact us at:
E-mail: cs@elitepro-solutions.com
By using our services, you agree to this Refund Policy. If you do not agree with these terms, please do not use our services.
Address: 12 Calle, B 4-072 zona 1, Chimaltenango, Chimaltenango, Guatemala
